Frequently asked questions

Why should I use chargeguard?


ChargeGUARD takes a new approach to retrieving all of Amazon's reimbursements. Amazon’s lackadaisical manner of resolving refund claims often ties up seller’s cashflow in unreimbursed losses without any means of recourse. ChargeGUARD solves this problem by continuously monitoring all due refunds so you know what you are owed. A dedicated Dispute Manager then goes to work to recover these reimbursements on your behalf. No muss. No fuss.




Can I demo the dashboard?


Absolutely. You may view demo here.




What information will I need to get started?


You must be an Amazon Pro Seller in order to use the ChargeGUARD platform. We will need you to authorize us with Amazon MWS API credentials to import all of your Amazon store front data and add our Dispute Manager as a SellerCentral User. Instructions will be provided after account sign up.




Is my information secure?


Yes, we use Amazon’s infrastructure (AWS) advanced encryption to store your informaton.




What is your fee?


We charge a 25% commission on all successful reimbursements, including inventory reimbursements. To value a unit of inventory, we use the amount per unit value Amazon assigns. For larger accounts we have tiered pricing discounts. Contact us for more information on large account discounts.




How do I pay?


We accept all major debit and credit cards. Your payment information is encrypted via our integration with Stripe.




Can I cancel the service at anytime? How do I cancel my service?


Yes, there are no long-term contacts. Simply notify us here with your request for cancellation.




What happens to my data when I cancel?


After filing the service cancellation, we’ll halt the reimbursement service immediately and delete all client data.




How long does it take for a refund to be processed?


3 – 5 business days after we file a case with Amazon Support.




How can I track my reimbursements?


The Statement View in your Payments Report shows you when and how much you will be paid. Other Transactions show all FBA Inventory Reimbursements. It can take up to 5 business days for your money to appear in your bank account after payment is initiated.




What reimbursement cases do you cover?


Our reimbursement cases cover, but are not limited, to the following scenarios for 3rd party FBA sellers:

  • Amazon lost inventory at the warehouse, and it has been 30 days in past 18 months.
  • Amazon damaged inventory at the warehouse, and it has been 30 days in past 18 months.
  • Amazon claims to have reimbursed a return but it has not been reimbursed.
  • Amazon improperly received or miscounted items from inbound shipments in past 9 months.
  • Amazon claims to have placed an item back into your inventory, but it has not been replaced.
  • Amazon issued a refund, but customer never returned item and it has been 45 days.




How does the chargeguard service work?


After your sign-up, we’ll import your Amazon store-front data through Amazon MWS API, which takes 24 – 48 hrs depending on the size of your data. After importing and processing your data, we’ll start to report cases to Amazon Support in accordance with our 5-Step recovery process.




Do you automate claim submissions?


No. In accordance with Amazon’s Terms of Service, we do not automate any claim submissions. A dedicated ChargeGUARD Dispute Manager reviews each potential claim and manually submits quality claims with accurate data.





Stop paying for Amazon's mistakes. 

End the reimbursement run-around and get what's owed to you with chargeguard, the easiest and most effective way for FBA sellers to put Amazon reimbursement and refund management on autopilot. 

1-3%

Discrepancy rate for FBA managed inventory

99%

Of sellers are owed money by Amazon

70%

Of cases against Amazon are left pending

Staggering statistics:

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Amazon’s lackadaisical manner of resolving refund claims often ties up seller’s cashflow in unreimbursed losses without any means of recourse. chargeguard solves this problem by continuously monitoring all due refunds so you know what you are owed. We then work to recover these reimbursements on your behalf. No muss. No fuss.

A new approach to retrieving all of Amazon's reimbursements.

Lost or Damaged Inbound Shipments

Products are lost or damaged by the inbound shipper in transit to the Amazon fulfillment center

Lost or Damaged Inventory at the Warehouse

Products are lost or damaged at the Amazon fulfillment center

Refund Issued But Customer Never Returned the Item

A customer receives a refund for an item that they have not returned

Amazon Failed to Reimburse a Return

A product is returned damaged or used by a customer, but Amazon doesn’t reimburse the return